Questions & Answers
Is HearSound easy to install?
Setting up HearSound is a breeze. Everything you need comes in the box, including the wireless headset, transmitter, necessary cables, and a quick start manual. Most users are up and running in under five minutes. For additional guidance, we offer video instructions to walk you through the process.
Will HearSound work with my TV?
Yes, HearSound is compatible with any TV that has Optical Audio, Line Out Audio, or Coax Audio connections. We recommend using Optical Audio for the best experience. Both Optical and Line Out cables are included with every HearSound product.
What if it doesn't work with my TV?
HearSound is designed to work with 99% of TVs, thanks to its compatibility with a variety of input options. In the rare case that it doesn’t work for your setup, you can return it within 30 days for a full refund. Simply reach out to us to start the process.
Can I use HearSound with the TV on mute?
Yes, you can. The volume on each HearSound device is controlled independently from the TV, so you can mute the TV and still enjoy your shows through the headphones!
Can two people use HearSound devices at the same time?
Yes! Just pair a second set of headphones with the transmitter, and both can enjoy clear audio simultaneously.
Where does my order ship from?
All HearSound orders are proudly shipped from our warehouse in Indianapolis, Indiana. Being US-based means faster delivery times and dedicated local support whenever you need it!
What if I need help setting up my HearSound device?
We’re here to make setup as easy and stress-free as possible, and our US-based support team is ready to help you every step of the way. Whether it’s a quick question or full installation support, we’re committed to making sure your HearSound device works perfectly for you.
How is HearSound different from other options?
HearSound uses the latest wireless technology to give you crystal-clear audio without the need for line of sight. Unlike older systems with bulky and visible transmitter boxes, HearSound features a sleek hideaway transmitter that blends seamlessly into your space. Our competitors rely on dated technology — HearSound delivers a modern, advanced experience designed for today’s homes.