Returns

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

How to Request a Return

  1. Email us at support@hearsoundusa.com to start the process.
  2. Attach a photo of your receipt showing the purchase date and explain the reason for the return.
  3. Our team will respond within 24 hours with instructions and, if approved, a return shipping label.

Note: Items sent back without prior approval will not be accepted.

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome. If approved, the refund will be issued to your original payment method within 10 business days.

Keep in mind:

  • Processing times may vary depending on your bank or credit card company.
  • If you haven’t received your refund within 15 business days of approval, please contact us at support@hearsoundusa.com.