Returns

Need to Return Your HearSound Product? Let Us Help You First

We want you to love your HearSound experience. If something isn’t working quite right, yes- we absolutely accept returns within 30 days of delivery.

But before you send it back, we’d love the chance to help you first.

Most issues are resolved quickly with a simple fix—usually pairing your headset and transmitter or adjusting a setting on your TV. Better yet, our team offers free one-on-one phone support, and we have a high success rate getting customers up and running in just minutes.

Start Here: Quick Setup Help

The most common setup issue is simply that the headset and transmitter need to be paired. Please start by watching our easy-to-follow video guides:

If you still need assistance, we’re happy to offer personalized one-on-one phone support. Our team has a high success rate helping customers get up and working in just a few minutes.

How to Request Assistance or Start a Return Request

1. Email us first at support@hearsoundusa.com
   Please include the following details in your email so we can assist you quickly:
   • Your Order Number
   • Your Phone Number
   • Your Email Address
   • A brief description of the issue you are experiencing
2. We’ll work with you to troubleshoot the issue
   • Our primary goal is to help you enjoy your product. In most cases, it’s a simple fix that we can walk you through together.
3. If the issue cannot be resolved, we’ll provide next steps.
   • If we are unable to get your product working, we’ll send you a Return Request Form link via email. Please note: Returns cannot be accepted without prior approval and a completed Return Request Form.

Return Policy Overview

• We offer a 30-day return policy, beginning from the date you receive your order.
• All returns require prior approval and a completed Return Request Form before sending your item back.
• Items returned without prior authorization will not be accepted.
• Customers are responsible for return shipping costs.

Refund Process

Once we receive and inspect your return, we’ll issue a refund to the original form of payment. Please note that you may be charged for missing pieces that are not included in your return. Your refund will be processed to your original payment method within 3 business days, and you will receive an email confirmation from us when the refund has been issued from HearSound USA.

Please Keep in Mind:

• Processing times for refunds and the actual depositing of the funds vary depending on your bank or credit card company. If you have any questions, please contact your financial institution directly for their specific refund policies.
• If you have not received your refund within 10 business days of approval, please email us at support@hearsoundusa.com.