Refund policy

30-day returns

You have 30 days from the date you receive your order to request a return.

Let us help first

Most issues turn out to be a simple setup step, usually pairing the headset with the transmitter. We offer free one-on-one phone support and resolve most cases in a few minutes. Please email support@hearsoundusa.com or call 888-260-1662 before sending anything back.

How to start a return

1. Email support@hearsoundusa.com with your order number and a short description of the problem.

2. If we cannot resolve it, we will email you a Return Request Form.

3. Complete the form and we will send return instructions.

All returns require prior approval. Items sent back without an approved Return Request Form will not be accepted.

Condition of returned items

Items must be returned in the condition you received them, with all parts and the original packaging. You may be charged for missing pieces that are not included in your return.

Return shipping

Customers are responsible for return shipping costs. We recommend using a tracked service, as we cannot issue a refund for a return we do not receive.

Shipments that arrive damaged

If your order arrives damaged, photograph the damage and email the photographs to support@hearsoundusa.com within 72 hours of the delivery date and time recorded on the shipment tracking.

Photographs within that window are required so that we can file a claim with the carrier. Once we have them we will replace the item at no cost to you, including shipping.

Faults that appear later

If your product develops a fault within 30 days of delivery, contact us and we will make it right at no cost to you, including return shipping.

Items that cannot be returned

For hygiene reasons, ear tips cannot be returned once the packaging has been opened. Unopened ear tips may be returned within 30 days.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund has been approved. We issue approved refunds within 48 hours.

After we issue it, your bank or card issuer controls when the money appears in your account. Most take up to 10 business days to post a refund. That waiting period is set by your card company, not by HearSound.

If more than 10 business days have passed since we confirmed your refund and it still has not appeared, contact support@hearsoundusa.com and we will provide the transaction details your bank needs to locate it.

Questions

Email support@hearsoundusa.com or call 888-260-1662.